Information We Collect

When you work with pirantalexo, we collect several types of information. Some you provide directly, others we gather as you use our services.

Personal Details You Share

This includes your name, business name, email address, phone number, and postal address. We need these basics to communicate with you and provide our services. When you sign up for programs or request consultations, you're choosing to share this information with us.

Financial Information

Depending on which services you use, we might collect business financial data, transaction records, or payment information. This helps us provide accurate financial guidance tailored to your situation. Payment details are processed through secure third-party providers – we don't store your credit card numbers on our systems.

Technical Data

Like most websites, we automatically collect certain technical information when you visit. This includes your IP address, browser type, device information, and how you interact with our site. We use this to improve performance and understand which content is most useful to our visitors.

How We Use Your Information

Everything we collect serves a purpose. Here's what we do with your data:

Data Sharing and Third Parties

We're selective about who gets access to your information. We don't sell your data to marketers or share it carelessly.

Service Providers

We work with trusted third-party providers who help us run our business – payment processors, email service providers, cloud hosting companies. These providers only get the information they need to perform their specific functions, and they're bound by strict confidentiality agreements.

Legal Requirements

If Australian law requires us to disclose information – through court orders, regulatory requests, or similar legal processes – we'll comply. We'll notify you when possible unless prohibited by law.

Business Transfers

Should pirantalexo merge with another company or undergo acquisition, your information might transfer as part of that transaction. You'd be notified of any such changes and how they affect your data.

With Your Consent

We might share information in other circumstances, but only with your explicit permission. We'll always explain what we're sharing and why before asking for consent.

How We Protect Your Information

Security isn't just a checkbox for us. We implement multiple layers of protection to keep your data safe from unauthorized access, alteration, or disclosure.

Technical Safeguards

Our systems use industry-standard encryption for data transmission and storage. We maintain secure servers, implement access controls, and regularly update our security measures to address emerging threats. Only authorized personnel can access personal information, and they're trained in proper data handling.

Physical Security

Our office at 42 Wellington St, Bunbury maintains physical security measures to protect paper records and hardware containing personal information. Access is restricted to authorized staff only.

Breach Response

Despite our best efforts, no system is completely immune to security incidents. If a data breach occurs that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law. We'll explain what happened, what information was affected, and what steps we're taking in response.

Data Retention

We don't keep information forever. How long we retain your data depends on what it is and why we collected it.

• Active client information is retained while you're using our services and for a reasonable period afterward to address any follow-up needs.
• Financial records are kept for seven years as required by Australian tax law.
• Marketing communications data is retained until you unsubscribe, after which we'll remove you from active lists (though we may keep a suppression record to ensure we don't accidentally re-add you).
• Technical logs and analytics data are typically retained for 12 to 24 months.
• When data reaches the end of its retention period, we securely delete or anonymize it.

Cookies and Tracking

Our website uses cookies and similar technologies. These small data files help the site function properly and give us insights into how visitors use our services.

Essential Cookies

Some cookies are necessary for the website to work. These handle basic functions like security, network management, and accessibility features. You can't opt out of essential cookies if you want to use the site.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site – which pages get viewed most, where people spend time, what content generates interest. This helps us improve the user experience. These cookies don't identify you personally.

Managing Cookies

Most browsers let you control cookie settings. You can block or delete cookies through your browser preferences, though this might affect how well the site works for you. Check your browser's help section for specific instructions.

Children's Privacy

Our services are designed for business owners and professionals. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, contact us and we'll delete it promptly.

International Data Transfers

While pirantalexo operates in Australia, some of our service providers maintain servers or operations in other countries. When your information is transferred internationally, we ensure appropriate safeguards are in place through contractual protections or other mechanisms recognized under Australian privacy law.

Cloud services we use might store data in multiple locations, though we select providers with strong privacy practices and data protection standards.

Changes to This Policy

We review and update this privacy policy periodically as our practices evolve or laws change. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The date at the top shows when we last revised the policy.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with modifications, you can discontinue using our services and request deletion of your data.

Making Complaints

If you believe we've mishandled your personal information or violated your privacy rights, we want to know. Start by contacting us directly at the details below – we'll investigate and respond to your concern.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. They're the independent authority overseeing privacy law compliance in Australia.